1. Introduction
Welcome to clemobooks.co.uk (“we”, “our”, or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
clemobooks.co.uk is the data controller for the personal data collected through this website. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Website: www.clemobooks.co.uk
Email: hello@clemobooks.co.uk
3. What Data We Collect
We may collect and process the following types of personal data:
- Identity data: your name, username, or similar identifier
- Contact data: email address, postal address, and telephone number
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform
- Usage data: information about how you use our website, products, and services
- Transaction data: details about purchases or orders you have placed with us
- Marketing and communications data: your preferences for receiving marketing from us
4. How We Collect Your Data
We use different methods to collect data from and about you, including:
- Direct interactions: data you provide when creating an account, placing an order, subscribing to our newsletter, or contacting us
- Automated technologies: as you interact with our website, we automatically collect technical data about your equipment and browsing actions using cookies and similar technologies
- Third parties: we may receive data about you from analytics providers, payment service providers, and advertising networks
5. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer and manage your account
- To process and deliver your orders, including managing payments and notifying you about your order status
- To manage our relationship with you, including responding to enquiries and sending service-related communications
- To improve our website, products, and services
- To send you marketing communications where you have opted in to receive these
- To comply with legal or regulatory obligations
6. Legal Basis for Processing
We rely on the following legal bases to process your personal data:
- Contract: processing is necessary to perform a contract with you or to take steps before entering into a contract
- Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights
- Legal obligation: processing is necessary to comply with our legal obligations
- Consent: where you have given us explicit consent to process your data for a specific purpose
7. Cookies
Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files placed on your device by websites you visit.
We use the following types of cookies:
- Strictly necessary cookies: required for the website to function and cannot be switched off
- Performance cookies: allow us to count visits and traffic sources so we can measure and improve site performance
- Functional cookies: enable enhanced functionality and personalisation
- Targeting cookies: may be set by our advertising partners to build a profile of your interests
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
8. Data Sharing and Third Parties
We may share your personal data with third parties in the following circumstances:
- Service providers: companies that provide services on our behalf, such as payment processors, delivery companies, and IT support providers
- Professional advisers: solicitors, accountants, and auditors as necessary
- Regulators and authorities: where required by law or to protect our legal rights
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection law. We do not sell your personal data to third parties.
9. International Transfers
We do not routinely transfer your personal data outside the United Kingdom. If any such transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and the applicable legal requirements.
12. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right to access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete personal data
- Right to erasure: request deletion of your personal data in certain circumstances
- Right to restrict processing: request that we suspend processing of your data in certain scenarios
- Right to data portability: request transfer of your personal data to you or a third party in a structured, machine-readable format
- Right to object: object to processing of your personal data where we rely on legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw consent at any time where we rely on consent as the legal basis for processing
To exercise any of these rights, please contact us at hello@clemobooks.co.uk. You will not have to pay a fee to access your personal data or exercise your rights. We may need to verify your identity before responding to your request.
13. Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk | Tel: 0303 123 1113
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hello@clemobooks.co.uk
Website: www.clemobooks.co.uk
